PRIVACY POLICY

Last Updated: October 2024

  1. Introduction
    Welcome to Serengeti Lusa Safaris. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website www.serengetilusasafaris.comor book a safari with us in Tanzania.

By using our website, you consent to the data practices described in this policy.

  1. Information We Collect
    We collect information necessary to plan and book your trip effectively. This includes:
  • Personal Information: Name, email address, phone number, nationality, and passport details.
  • Trip Details: Travel dates, dietary requirements, medical conditions relevant to the trip, and flight details.
  • Payment Information: We do not store credit card details on our servers. All payments are processed through secure third party payment gateways or direct bank transfers to ensure your financial safety.
  1. How We Use Your Information
    We use your data for the following purposes:
  • To process bookings and provide the travel services you request.
  • To obtain necessary permits from Tanzanian authorities (e.g., TANAPA and NCAA) for park entry.
  • To book accommodations (lodges/camps) on your behalf.
  • To communicate with you regarding your itinerary, quotes, or changes to your trip.
  • To improve our website and services using analytics.
  1. Sharing Your Information
    We do not sell or rent your personal information to third parties. However, we may share your data with:
  • Service Providers: Hotels, lodges, and airlines strictly to fulfill your booking arrangements.
  • Government Authorities: The Tanzania National Parks Authority (TANAPA) and Ngorongoro Conservation Area Authority (NCAA) require passport details for gate entry and camping permits.
  • Legal Requirements: If required by law to comply with a legal process or protect our rights.
  1. Cookies and Google Ads
    Our website uses cookies to enhance your browsing experience and for marketing purposes.
  • Google Analytics & Ads: We use Google Analytics to understand website traffic and Google Ads to display relevant advertisements to users who have visited our site.
  • Third Party Cookies: Third party vendors, including Google, show our ads on sites across the Internet and use cookies to serve ads based on someone’s past visits to our website.
  • You can choose to disable cookies through your browser settings, though this may affect some website functionality.
  1. Data Security
    We implement industry standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. We use SSL (Secure Socket Layer) encryption on our website to ensure data sent between your browser and our servers is private.
  2. Your Rights
    You have the right to:
  • Request access to the personal data we hold about you.
  • Request correction of any incorrect data.
  • Request deletion of your data (subject to legal record keeping requirements for tax and audit purposes).
  1. Contact Us
    If you have any questions about this Privacy Policy, please contact us at:

Serengeti Lusa Safaris
Address: Arusha, Tanzania
Email: info@serengetilusasafaris.com
Phone: +255 788 384 869
Website: www.serengetilusasafaris.com